PA / Office Manager
Digbeth, Birmingham
Full time, permanent
Salary circa £24,000-£26,000 per year depending upon skills and experience

(Please note – we actively encourage applications from people with lived experience of the Criminal Justice System, whether directly or through close family or friends)

About New Leaf
The New Leaf Initiative is a non-profit organisation that supports people with multiple and sometimes complex barriers to employment, including homelessness, substance addiction, mental health, disabilities, and criminal convictions.

Through our unique peer-led model, New Leaf provides holistic and person-centred support to people who wish to improve and change their lives, working closely to build relationships with those accessing our services.

Our long-term vision is to enable clients to access sustainable employment in a career of their choosing, which is proven to reduce reoffending.

The Role

Working as part of a small team you will be responsible for providing support to the CEO and wider office team. This is a varied role with duties including:

• PA support for the CEO e.g., diary management, organising meetings, managing emails and calls
• Acting as the first point of contact for clients, in person, by telephone or email
• Organising, maintaining and developing office infrastructure and records to ensure the smooth running of the business
• Ensuring that client data is accurately recorded and maintained on CRM that feeds into reporting
• Document production e.g., letters, policies and employment contracts
• Producing routine and ad hoc reports as requested by the management team
• Finance administration including invoicing debtors
• Ordering and managing office consumables, striving to minimise expenditure where possible
• HR administration e.g., holiday and sickness records
• Liaising with clients, external referral agencies, statutory organisations and stakeholders, ensuring that communication is clear and responding to queries or referrals in a timely manner
• Working in a non-discriminatory manner with colleagues, volunteers, service users, partners, and stakeholders
• Any other duties commensurate with the nature of the post.

Skills/Experience/Attributes Required

• Previous experience of PA support and office administration
• Excellent written and verbal communication skills
• Highly organised, able to prioritise conflicting demands
• Proficient user of MS Office including Word and Excel
• Self-motivated and able to work under own initiative with minimal supervision
• Solution focused, able to handle challenging situations and solve problems
• Able to work effectively with individuals from diverse backgrounds

Application Process
For further information or to make an application please send a copy of your CV to [email protected]

Please note – we actively encourage applications from people with lived experience of the Criminal Justice System, whether directly or through close family or friends.